GLOW Wellness Spa ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.
1. Information We Collect
We collect information you voluntarily provide when you:
- Fill out our online booking form (name, phone, email, preferred service)
- Subscribe to our newsletter (email address)
- Contact us via phone, WhatsApp or email
- Leave a review or testimonial
We also automatically collect certain information through cookies and analytics tools, including browser type, pages visited, time spent on site and referring URLs.
2. How We Use Your Information
We use your information to:
- Process and confirm your wellness treatment bookings
- Send booking confirmations and appointment reminders
- Respond to your inquiries and provide customer support
- Send wellness tips and promotional offers (if subscribed)
- Improve our website and services
- Comply with legal obligations
3. WhatsApp Communications
When you use our WhatsApp booking system, your message and contact information are shared with WhatsApp Inc. and processed according to WhatsApp's Privacy Policy. We use this channel solely for booking confirmations and wellness-related communications.
4. Data Sharing
We do NOT sell, rent or trade your personal information to third parties. We may share information with:
- Service providers who assist us in operating our website (hosting, analytics)
- Legal authorities when required by law
5. Cookies
We use essential cookies to ensure our website functions correctly. We use Google Analytics to understand website traffic anonymously. You can disable cookies in your browser settings, though this may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
8. Contact Us About Privacy
For any privacy-related questions or requests, please contact us at:
📍 GLOW Wellness Spa, 2, Jain Aditi 112, Kumarappa Street, Nungambakkam, Chennai 600034
📞 +91 99879 89262
💬 WhatsApp
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.